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We have a number of measures in place to help protect both our customers and our colleagues. These are:


• We are limiting the number of customers in our shops at any one time in line with the Government’s guidance on social distancing. We are very grateful for our customers’ support during this time of uncertainty.

• Both our baskets and trolleys are still available for customer use, and we are providing facilities to sanitise your basket or trolley between customer use.

• We urge all customers and colleagues to follow Public Health England’s advice on handwashing. This remains the recommended preventative measure from PHE.

• Where possible, we’ll create separate entrances and exits to our stores, so that it’s easier to keep a safe distance from other shoppers. Our colleagues will help to manage queues.

• We are introducing signage in all shops to ensure customers keep two metres apart when queuing at checkouts and welcome desks and reminding customers of the two-metre social distancing rule while you are in store.

• Our colleagues and customers wellbeing are our top priority, and we have taken extra measures to protect them both by installing protective Perspex screens on our tills to provide more protection between our customers and colleagues.

• We may have fewer checkouts, where applicable, open to maintain social distancing for our colleagues and customers.

• We are encouraging our customers to shop in a cashless and contactless way to prevent unnecessary contact.

• Stores are being encouraged to prioritise emergency workers as well as Blue Light cardholders when allowing customers into the store. This includes all social care workers, first responders, St John’s Ambulance staff and Age UK volunteers, amongst many others. All customers will need to provide a valid ID card or document that proves they work for the relevant service.

Finally, thank you to all of our customers for your patience and understanding during the last few weeks.

Your loyalty and support has been extremely encouraging, and we look forward to welcoming our customers back to our centres.