What will happen with my Wyevale Garden Centres Garden Club card?14th August 2018
Blue Diamond operates its own loyalty scheme called “The Diamond Club”. We are unable to accept Wyevale Garden Centres Garden Club Cards.
The Diamond Club is not a points-based scheme, however, we are going to make it possible for you to collect loyalty points at Blue Diamond* using your new Diamond Club card.
You will also receive emails from us with monthly promotions, have full access to our Diamond Doctor and be able to take advantage of a whole range of other benefits as a Diamond Club member.
What will happen to my Wyevale Garden Centres Garden Club points?
They are unaffected. We will accept Wyevale Garden Centres Garden Club vouchers when they are issued to you. Please note, that we do not transfer your points from one scheme to another.
Will I collect points with Blue Diamond?
Yes, you will collect Diamond Club points at the same rate as the Wyevale Garden Club card. You will earn 5 points for every £1 you spend.
Each point earnt is worth 1p, therefore if you earn 250 points, that will equal £2.50 to spend. You can redeem these against any purchase at any time.
Will you send me vouchers every quarter?
No. Instead of receiving vouchers in the post, you are able to redeem your Diamond Club points whenever you wish by using your Diamond Club card. Simply ask us to apply your Diamond Club points to your purchase when you reach the tills.
How do I check my Diamond Club points balance?
There are a number of ways in which you can check how many Diamond Club points you have on your card.
- Check online by logging into The Diamond Club webpage.
- Your till receipts will detail your loyalty points balance to include the total points awarded in that particular transaction, your new points balance and the monetary value of your points balance.
- Visit our Customer Service desk where they will be able to show you your balance on screen.
Will you send me special offers?
Yes. The Diamond Club is primarily a savings scheme whereby we send you an email each month with a list of money-off savings across the centre. On presentation of your Diamond Club Card at the tills, you will receive a discount on those items.
Are my points transferable between branches?
The points that you collect in your home Blue Diamond branch are only valid in that particular store. As most of our garden centres operate non-points-based schemes, you will not be able to accrue or redeem points in other branches.
Will I receive double Blue Diamond points every Tuesday if I am over 60?
What if I am not a Wyevale Garden Centres Garden Club Member but wish to join The Diamond Club?
With a valid email address, you can still join the Diamond Club as a new member, which offers a wide range of benefits including monthly offers via email. However, you will not be able to collect or redeem loyalty points.
How do I join the Diamond Club?
Visit us in-store. Please visit our customer service areas or any member of our till teams and they will sign you up in-store and issue your new card to you on presentation of your Garden Club card.
Alternatively, visit our Diamond Club webpage to sign up online. You will then need to visit your local branch with your Garden Club card to collect your new Diamond Club card. We do not send your loyalty card out in the post for security reasons.
Do you accept Wyevale Garden Centres Gift Cards?
Unfortunately, we do not accept Wyevale Garden Centres gift cards or gift vouchers at Blue Diamond Garden Centres. Blue Diamond has its own gift vouchers which are available in-store, as well as being part of the National Garden Centre Gift Card scheme.
How do I find out more information?
The Diamond Club has its very own website at https://club.bluediamond.gg/ where you can access your account. If you have any questions or queries you can email firstname.lastname@example.org and we will get back to you with an answer.
What will happen with the concessions?
Further information on each development will be announced at the time. Keep an eye on our social media channels for more information.
What will be the new opening times at each of the centres?
The centres will trade at their existing opening times. You can check each centre individually by visiting their homepage on our website.
*Blue Diamond stores referred to in the above are: Bicester Avenue Garden Centre, Cardiff Garden Centre, Endsleigh Garden Centre, Melbicks Garden Centre, Cadbury Garden Centre, Percy Thrower's Garden Centre, Sanders Garden Centre and Weybridge Garden Centre only.
*We can accept all monetary paper vouchers and redeem those at the tills. Vouchers for double and triple points will be added to your account. Mobile phone vouchers that have a monetary value can be converted into a points value and added to your Blue Diamond loyalty card.