Refunds & Exchanges

If you have had the item for less than 30 days and can provide proof of purchase, we will give a full refund using the original payment method. After 30 days and up to 1 year, we will endeavour to repair the product. If this is not possible, we will offer you a replacement. All furniture and BBQs are excluded from our 28-day guarantee as in many cases the guarantee will be longer, however, if a fault develops the above point still applies. If the faulty product cannot be repaired, we will arrange a replacement if it was purchased within one year.

Although we are committed to selling high quality products, we hope you will enjoy, there may be times you wish to have a product refunded or exchanged. Please make sure that you check your items carefully before you leave the centre, as some discrepancies cannot be rectified after you have left. We also recommend you keep your receipt, as you will need proof of purchase in the event of any after-sale queries. Blue Diamond reserves the right to ask for proof of purchase in order to consider a request for a refund or replacement product. If your product is faulty or defective, we will replace, repair or refund your items upon proof of purchase. This does not affect your statutory rights. Refunds and exchanges are available (excluding food) providing the goods are returned in their original condition, undamaged with the original labels on and in a saleable condition within 28 days of the date of proof of purchase. If no receipt is presented, a credit note may be given at the manager’s discretion. All items purchased within Sale must be returned within 14 days of the date on the proof of purchase. We are unable to accept any returns or exchanges without proof of purchase. We guarantee all hardy nursery stock, shrubs, and specimen plants for 5 years with proof of purchase.

Yes. As long as you have your proof of purchase, you can return your goods in any of our centres.  Yes, apart from any items sold by one of our concessions - these must be returned to the original branch - i.e. Regatta.

At the Manager's discretion, this may be authorised. However, without proof of purchase, we can only offer an exchange or a credit note. The credit note will be issued for the current retail value of the item on the day of the return.

Our 5 Year Plant Guarantee:

Blue Diamond Garden Centres are committed to providing our customers with high-quality plants. We are so confident in the quality of our hardy nursery stock that we offer a five-year guarantee from the date of purchase.

If, despite receiving proper care, your hardy plant fails to establish within five years of purchase, we will offer a replacement plant of the same type, pot size and quantity, subject to availability.

Our guarantee applies to hardy nursery stock purchased at full price, on promotion or from our reduced-to-clear sections. For plants purchased at a reduced price, any replacement or refund will be based on the original amount paid.

Where a suitable replacement is not available at the same price, we will provide a credit for the original amount paid towards a full-price replacement of the same type and pot size, or you may choose to receive a full refund of the original purchase price.

This guarantee is subject to proof of purchase with a valid receipt and the return of the plant in question. Please note that extreme climate conditions may invalidate this guarantee.

This five-year guarantee does not affect or alter your statutory rights in any way. If you have any questions, please speak to a member of our team or contact Customer Services.