Refunds & Exchanges

If you have had the item for less than 30 days and can provide proof of purchase, we will give a full refund using the original payment method. After 30 days and up to 1 year, we will endeavour to repair the product. If this is not possible, we will offer you a replacement. All furniture and BBQs are excluded from our 28-day guarantee as in many cases the guarantee will be longer, however, if a fault develops the above point still applies. If the faulty product cannot be repaired, we will arrange a replacement if it was purchased within one year.

Although we are committed to selling high quality products, we hope you will enjoy, there may be times you wish to have a product refunded or exchanged. Please make sure that you check your items carefully before you leave the centre, as some discrepancies cannot be rectified after you have left. We also recommend you keep your receipt, as you will need proof of purchase in the event of any after-sale queries. Blue Diamond reserves the right to ask for proof of purchase in order to consider a request for a refund or replacement product. If your product is faulty or defective, we will replace, repair or refund your items upon proof of purchase. This does not affect your statutory rights. Refunds and exchanges are available (excluding food) providing the goods are returned in their original condition, undamaged with the original labels on and in a saleable condition within 30 days of the date of proof of purchase. If no receipt is presented, a credit note may be given at the manager’s discretion. All items purchased within Sale must be returned within 14 days of the date on the proof of purchase. We are unable to accept any returns or exchanges without proof of purchase. We guarantee all hardy nursery stock, shrubs, and specimen plants for 5 years with proof of purchase.

Yes. As long as you have your proof of purchase, you can return your goods in any of our centres.

Yes, however without proof of purchase we are only able to offer an exchange or a credit note. The credit note will only be to the value of the current retail price on the day of the return.

Our 5 Year Plant Guarantee:

Blue Diamond Garden Centres are committed to guaranteeing customers the best quality plants. We are so sure of the high quality of our plants that we offer a five-year guarantee on all hardy nursery stock from the date of purchase. This guarantee does not include plants bought in our reduced-to-clear or Sale sections. If, after proper care of the plants is carried out (including but not limited to providing water, fertiliser and insect and disease control), any of these plants fail to establish within five years of purchase, the plants will be replaced at the same size and quantity as at original purchase, or we will issue a full refund. This depends upon proof of purchase with a valid receipt and the return of the plant/s in question. Please note that extreme climate conditions may invalidate this guarantee. This five-year guarantee does not affect or alter your statutory rights in any way. If you have any further questions, please ask a member of staff at customer services. Blue Diamond strives to be competitive on all our products. If you have any feedback on our pricing structure in our range of departments, do not hesitate to contact: Blue Diamond Group Head Office, PO Box 350, St Peter Port, Guernsey GY1 3XA.