Senior Tills & Customer Service Assistant- Tunbridge Wells Garden Centre

Location: Tunbridge Wells Garden Centre
Hours: 16 hours per week, Tuesday & Sunday
Salary: Competitive

About the Role

Tunbridge Wells Garden Centre is looking for a motivated and customer-focused Senior Tills & Customer Service Assistant to support the day-to-day running of our tills and service desk.

This is a hands-on role where you'll help lead the team, deliver outstanding customer service and ensure smooth and efficient front-of-house operations.

Working closely with the management team, you'll help maintain high standards, support your colleagues and make sure every customer receives a friendly and welcoming experience.

Key Responsibilities

Customer Service & Team Support

• Support the tills and service desk team to deliver excellent customer service
• Assist with customer queries, complaints, refunds and exchanges in a professional manner
• Lead by example, promoting a friendly and helpful approach
• Support and coach team members to maintain high service standards

Operational Support

• Assist with ensuring appropriate staffing levels across the tills and service desk
• Support the team during busy trading periods and seasonal peaks
• Help with onboarding and training new team members
• Support managers with day-to-day team requirements

Financial & Compliance Duties

• Support cash handling, banking and till reconciliation processes
• Ensure accuracy in transactions and adherence to cash handling procedures
• Maintain awareness of security and loss prevention practices
• Follow company policies and relevant procedures

Tills & Service Desk Responsibilities

• Ensure tills are operated efficiently and accurately
• Maintain a clean, organised and welcoming customer service area
• Process refunds and exchanges in line with company policy
• Help resolve till-related issues quickly and effectively

About You

We're looking for someone who is:

• Friendly, professional and customer-focused
• Confident supporting and guiding a team
• Organised with strong attention to detail
• A good communicator with a positive, proactive attitude
• Comfortable working in a busy customer-facing environment
• Previous retail or garden centre experience is beneficial

Hours

This is a 16-hour-per-week role, working Tuesday and Sunday.

What We Offer

• Competitive salary
• Generous staff discount
• Paid holiday entitlement
• Training and development opportunities
• The chance to grow your career within a supportive team environment at Tunbridge Wells Garden Centre
• The opportunity to be part of the Blue Diamond Group, the UK's largest garden centre group

If you're passionate about customer service, enjoy supporting a team and are looking for a varied role within a busy garden centre environment, we'd love to hear from you.