Customer Resolutions Advisor

Blue Diamond Garden Centres is looking for a confident, organised, and customer-focused Customer Resolutions Advisor to join our team. This is an excellent opportunity for someone who enjoys solving problems, supporting customers, and ensuring every interaction ends with a positive outcome.

Hours

Week 1

• Monday: 10:00am – 5:00pm
• Tuesday: 10:00am – 5:00pm
• Saturday: 10:00am – 4:00pm

Week 2

• Wednesday: 10:00am – 5:00pm
• Thursday: 10:00am – 5:00pm
• Friday: 10:00am – 5:00pm

Alternate Saturdays are required as part of the rota.

The Role

As a Customer Resolutions Advisor, you'll be the first point of contact for customers who require support after their purchase. You'll investigate customer queries, work closely with internal teams and suppliers, and provide timely, fair, and effective solutions while delivering an outstanding customer experience.

Key Responsibilities

• Respond to customer enquiries professionally, empathetically, and efficiently.
• Investigate customer queries and identify the most appropriate resolution.
• Liaise with suppliers, delivery partners, and colleagues across the business.
• Keep accurate records of customer interactions and case progress.
• Ensure all customer cases are managed promptly and in line with company procedures.
• Build positive relationships through clear, friendly, and effective communication.
• Take ownership of each case from initial contact through to resolution.
• Escalate complex issues where appropriate while maintaining excellent customer service.

About You

We're looking for someone who:

• Has excellent communication and interpersonal skills.
• Remains calm, professional, and solution-focused in challenging situations.
• Is highly organised and able to manage multiple customer cases simultaneously.
• Has good computer skills and excellent attention to detail.
• Enjoys investigating issues and finding practical solutions.
• Has previous experience in customer service or customer support (preferred but not essential).

If you're passionate about delivering exceptional customer service and enjoy helping people by finding positive solutions, we'd love to hear from you.