Free delivery when you spend £50 and over, £5.99 for orders under £50.
Items are usually delivered within 7-10 working days. Some couriers may deliver slightly earlier or later.
Once your item has left our warehouse, we’ll send you an email with tracking information.
Courier services we use for standard deliveries are DPD. We offer a contact-free delivery as standard for clothing and fashion orders from Blue Diamond Group.
You can view the full DPD delivery standards here https://www.dpd.com/group/en/coronavirus-covid-19/
Returns & Refunds
You can return unwanted items up to 28 days after purchase.
Items must be unused and in their original condition (including all labels and tags intact)
How to return an item:
- Return to your local Blue Diamond Garden Centre, remember to bring your delivery note and completed returns note to the centre.
- Return by post. Please note postage is not prepaid.
- Fill out the returns section on the form which arrived with your delivery note.
- Package your parcel securely with the returns note inside and fully completed, making sure you’ve removed the original address label and attach the returns address label supplied with your delivery if returning by post.
- We suggest you retain proof of postage
When will I receive my refund?
You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within14 working days. This shouldn't take longer than 14 days from the day that you returned the item back to us.