Diamond Club Terms & Conditions

The Diamond Club Terms and Conditions

1. Diamond Club General Terms & Conditions of Memberships

1.1. All applications to join and participation in the Diamond Loyalty Scheme will be regarded as full acceptance of Blue Diamond Ltd Terms and Conditions. Additional terms and conditions may apply for individual offers within the scheme at Blue Diamond’s discretion. Members participating in these individual offers and benefits, will be considered to have accepted any additional terms and conditions.

1.2. Blue Diamond reserves the right to refuse an application for any reason.

1.2a. Blue Diamond colleagues are not entitled to join the scheme and are not able to take advantage of Diamond Discount days or free hot drinks weeks. Changes to this rule will be announced internally if the company wishes to open an offer to Blue Diamond colleagues.

1.3. All applicants must be aged 18 years or over and be a resident of the United Kingdom or the Channel Islands.

1.3a A person wishing to obtain a Blue Diamond Card must have a valid, working email address in the UK or Channel Islands.

1.4. Each member is entitled to one Diamond Club card account only per person.

1.5. It is the responsibility of a member to inform Blue Diamond of any changes in their email address or given membership details.

1.6. Blue Diamond reserves the right to decline issue of membership, terminate membership or refuse voucher redemption through the loyalty scheme if there is reasonable belief of: any breach or attempted breach of the terms and conditions relating to the scheme; any behaviours relating to the scheme that involves theft, misconduct or offensive nature; or supplying false or misleading information.

1.7. The Diamond Loyalty Card may not be used at any concession stores that are not owned by Blue Diamond Group.

1.8. Diamond Club Membership cards are the responsibility of the member, along with any security details given in relation to the members’ account.

1.9. Blue Diamond Ltd cannot be held responsible for any loss or theft of a member’s Club Card.

1.10. If a Diamond Club card is lost or stolen, replacements can be applied for through our online web form and at the garden centre.

2. Diamond Club Emails

2.1. If you have joined the Diamond Club and completed the online or in store application form, agreeing to the terms and conditions automatically means you have agreed to receive marketing communications from Blue Diamond Group. You may opt out of receiving marketing communications at any time by unsubscribing from one of our emails.

2.2. Unsubscriptions: Please note that if you unsubscribe to any email sent by diamondclub@bluediamond.gg, this means that you automatically unsubscribe to all Blue Diamond emails including our monthly offer emails. If you receive an email which is about a centre specific event or anything other than our monthly offers and you do not wish to receive these particular emails, please advise us by submitting a contact form here.

2.3. If you have consented to receive emails but are not receiving them, please contact your local garden centre and it will be investigated. By agreeing to our terms and conditions, members agree to understand that some Internet Providers may block or blacklist incoming Diamond Club mailers depending on the Internet Service Provider’s system settings. Blue Diamond Group actively carry out regular spam tests to ensure our mailers are not regarded as spam or junk and to the best of the groups’ ability investigate blacklistings.

a) In order for your Internet Service Provider to lift a blacklisted email address, you must make a request directly to your Internet Service Provider to lift the block. Simply contact your Internet Service Provider and make a request to allow emails to come through to your inbox from diamondclub@bluediamond.gg. Alternatively, you may have access to amend these restrictions through your email folder settings.

b) There will be cases where Diamond Club mailers may go directly to the email user’s junk mailbox without forewarning.

3. Diamond Club - Selected Free Hot Drink Weeks

3.1. This offer applies to any hot drink served at Blue Diamond Group's restaurants or cafes. Hot drinks offered include americano, cappuccino, latte, tea (including loose leaf and speciality teas), mocha, espresso and hot chocolate. Decaffeinated versions also available.

3.2. Offer available to all Blue Diamond Loyalty Club card holders on presentation and record taken of card at the restaurant till point in order to activate the offer.

3.3. One hot drink may be given per club card member per day during advertised promotion dates.

3.4. This offer applies to any speciality teas or coffees.

3.5. Offer is subject to availability.

3.6. Cannot be used in conjunction with other restaurant or hot drink offers to include the Hot Drink Privilege Cards issued by Blue Diamond.

3.7. This offer occurs on selected dates throughout the year. Diamond Club members will receive an email notification of when this offer will be taking place prior to the day.

3.8. This offer can not be used on special events such as Mothering Sunday, Preview Evenings etc

4. Diamond Club - Diamond Discount Day

4.1. Diamond Discount day occurs on selected dates. Diamond Club members will receive email notification of when this promotion will be taking place prior to the day.

4.2. This offer is only available on the dates as stipulated in the marketing material by the relating garden centre and Blue Diamond Ltd.

4.3. Offer excludes existing promotions, Centre Restaurants and Diamond Club offers.

4.4. Offers is subject to availability and can be withdrawn at any time at the discretion of the manager and Blue Diamond Ltd.