Senior Tills & Customer Service Assistant- Chatsworth Garden Centre

Location: Chatsworth Garden Centre
Hours: 16 hours per week, including alternate weekend working
Contract: Permanent

About the Role

We're looking for a friendly, organised and customer-focused Senior Tills & Customer Service Assistant to join our team.

As a senior member of the front-of-house team, you'll support the day-to-day running of the tills and customer service department, ensuring every customer receives a warm welcome and excellent service. You'll lead by example, supporting and motivating the team while maintaining high standards of accuracy, cash handling and operational efficiency.

This is an ideal opportunity for someone with previous retail supervisory experience who enjoys working in a fast-paced environment and is passionate about delivering an outstanding customer experience.

Key Responsibilities

• Support the day-to-day operation of the tills and customer service department.
• Deliver exceptional customer service and assist with customer queries, complaints and refunds.
• Lead and support the tills team, providing guidance and coaching where needed.
• Ensure accurate cash handling, cashing up and banking procedures are followed.
• Analyse daily, weekly and monthly till reports, identifying and resolving any discrepancies.
• Monitor refund activity and ensure pricing accuracy across the till system.
• Help maintain company policies, procedures and compliance standards.
• Support the management team with training and development of new team members.
• Maintain a clean, organised and welcoming front-of-house environment.

About You

We're looking for someone who is:

• Friendly, professional and approachable.
• Passionate about delivering excellent customer service.
• Experienced in a retail supervisory or senior customer service role.
• Confident leading and motivating a team.
• Calm under pressure with excellent problem-solving skills.
• Organised with strong attention to detail.
• Numerate and confident using computerised till systems.
• Flexible, proactive and able to prioritise effectively.
• A great communicator with a positive attitude.

Why Join Blue Diamond?

Blue Diamond is one of the UK's leading garden centre groups, operating award-winning centres across the UK and Channel Islands. We're passionate about creating exceptional retail experiences and providing outstanding service to every customer.

As part of our growing business, you'll enjoy working in a supportive team with opportunities to develop your career within one of the UK's most successful garden centre groups.

If you're an enthusiastic retail leader with a passion for customer service, we'd love to hear from you.

To apply, please send your CV to: Steve.Johnson@bluediamond.gg