General Assistant - Barton Grange Garden Centre

Location: Barton Grange Garden Centre
Hours: Part-time, 31.75 hours per week (averaged over 3 days per week) | Alternate weekend working required

Barton Grange Garden Centre is looking for a friendly and reliable General Assistant to support our Tills and Customer Service team in delivering an excellent customer experience.

This is a varied, customer-facing role where you will be working across the tills and service desk, helping ensure every visitor receives efficient, professional, and welcoming service.

Why Join Us?

At Barton Grange Garden Centre, we are committed to creating an inspiring retail environment for the home and garden. We pride ourselves on quality, innovation, and exceptional customer service.

You will be part of a supportive team with opportunities to develop your skills and gain valuable retail experience.

About the Role

As a General Assistant, you will play a key role in day-to-day front-of-house operations, supporting both till functions and customer service activities. You will help ensure transactions run smoothly while maintaining a high standard of service at all times.

Key Responsibilities

Customer Service

• Provide a friendly, professional, and efficient service to all customers
• Assist customers with queries, purchases, and general enquiries
• Handle returns and refunds in line with company procedures
• Contribute to a positive and welcoming shopping environment

Till Operations

• Accurately process cash, card, and alternative payment methods
• Maintain a high level of accuracy and attention to detail
• Support queue management during busy periods
• Ensure the till area is clean, organised, and presentable

General Duties

• Support the wider team as required across tills and customer service
• Follow company policies and procedures at all times
• Maintain awareness of security and loss prevention practices
• Assist in maintaining high operational standards

About You

• Friendly, approachable, and professional
• Passionate about delivering excellent customer service
• Reliable and able to work as part of a team
• Well organised with good attention to detail
• Previous retail or customer service experience is desirable but not essential

What We Offer

• Competitive salary
• Generous staff discount
• Paid holidays
• Opportunities for training and development
• A supportive and customer-focused working environment

We are unable to respond to all applications - if you are not invited to attend an interview, please consider your application unsuccessful on this occasion.