Senior Till Operator- Barton Grange Garden Centre

Barton Grange Garden Centre is seeking a motivated and experienced Senior Till Operator to support the Tills & Customer Service Manager and help deliver an exceptional customer experience.

This is a key operational role combining hands-on till work with team leadership. You will act as second-in-command, supporting and mentoring the till team while ensuring smooth and efficient daily operations.

Senior Till Operator
Location: Barton Grange Garden Centre
Hours: Part-time, 31.75 hours per week (averaged over 3 days per week) | Alternate weekend working required
Salary: Competitive

Why Join Us?

At Barton Grange Garden Centre, we are committed to delivering an inspiring retail experience for the home and garden. We focus on quality, innovation, and excellent customer service, creating a destination that customers value and return to.

You will be joining a supportive and forward-thinking team, with opportunities to develop your skills and progress your career.

About the Role

As Senior Till Operator, you will support the Tills & Customer Service Manager in overseeing till and service desk operations. You will play a key role in team supervision, customer service delivery, and maintaining high operational standards.

Key Responsibilities

Customer Service & Team Support

• Deliver professional, friendly, and efficient service to all customers
• Handle customer queries, concerns, and refunds in line with company procedures
• Support and mentor junior till operators
• Monitor customer interactions and contribute to continuous service improvement

Operational & Team Support

• Assist with staffing, scheduling, and rota management
• Lead the team during busy periods or in the manager’s absence
• Support recruitment, onboarding, and training of new team members
• Assist with managing team performance, attendance, and compliance with policies

Financial & Compliance Duties

• Accurately process cash, card, and other payment methods
• Support cash handling, banking, and reconciliation processes
• Maintain awareness of security, compliance, and loss prevention procedures
• Ensure the till and service areas are clean, organised, and presentable

About You

• Professional, approachable, and well-presented
• Passionate about delivering excellent customer service
• Reliable, organised, and detail-oriented
• Confident supporting and guiding a team
• Previous retail or supervisory till experience is highly desirable

What We Offer

• Competitive salary
• Generous staff discount
• Paid holidays
• Opportunities for career development and progression
• A supportive and customer-focused working environment

We are unable to respond to all applications - if you are not invited to attend an interview, please consider your application unsuccessful on this occasion.