Till & Customer Service Manager Worcester

Till & Customer Service Manager - situated at Worcester Garden Centre.

An opportunity has recently arisen at our Worcester Garden Centre.

We pride ourselves on excellent customer service and on delivering an exceptional and unique retail experience. Do you thrive in a vibrant retail environment and love delivering exceptional customer Service? If so, we want YOU to be part of our dynamic team!

Position: Till & Customer Service Manager

Location: Worcester Garden Centre, part of the Blue Diamond Group.

Hours: Full-time 42.5 hours, including alternate weekends.

Salary: Competitive, depending on experience.

 

Why Join Us?
At Worcester Garden Centre, we’re more than just a garden centre — we’re a community of gardening enthusiasts dedicated to excellence, innovation, and providing our customers with an unforgettable shopping experience.

Worcester Garden Centre is also part of the Blue Diamond Group, the UK's largest Garden Centre Group in terms of turnover, having grown from a turnover of £187 million in 2019 to a turnover of over £400 million in 2025.

With 52 centres across the UK and Channel Islands, we are constantly evolving and expanding, and we want YOU to grow with us!

Our target demographic are AB1 customers, and we attract this calibre of customers by offering inspirational retailing with a point of difference: style, emotion and innovation for the home and garden, whilst providing exceptional customer service.

Our Managing Director, Alan Roper, has headed up the Group since 1999, and we pride ourselves on our exceptional staff retention and in empowering our staff to reach their full potential and enjoy a rewarding career.

 

The Role

Job Overview

The Till & Customer Service Manager will ensure the till team provide excellent customer service along with impeccable levels of accuracy. You will carry out effective analysis of transactional reports and take responsibility for ensuring that company policies and procedures are being adhered to by the till team. You will implement solutions to problems as they arise and seek advice when required.

This is a fast-paced and demanding role, but it allows for autonomy and personal development within the department, too.

 

Your responsibilities will include, but are not limited to:.

Financial Analysis
Daily, weekly and monthly reports must be analysed and actioned promptly, resolving any discrepancies – duties include:
Responsible for cash and banking reconciliation
Refund analysis
Manage system price accuracy
Analyse and interpret system-generated financial reports

Management Duties

Recruit, train, and performance manage till and customer service supervisors & assistants
Organise weekly rotas, ensuring adequate staffing

Other

Monitor till hardware and report any faults
Monitor security and ensure vigilance to reduce theft
Ensure data protection and consumer legislation policies are adhered to
You may be required during your employment to carry out any other duties which are reasonable and within your capabilities to meet the needs of the business
 

Your Impact:
Be the core driver in delivering exceptional customer service
Keep our garden centre a wonderful place for customers and staff alike
Lead, inspire, and grow alongside our talented team

 

The Ideal Candidate

The ideal candidate will have;-

Excellent communication skills
Be polite, confident and friendly
Be able to remain patient, calm and polite in difficult situations
Understand and be able to prioritise the needs of customers
Positive body language
Excellent problem-solving skills
Be flexible and be able to think strategically
Be able to follow and ensure your team follow instructions
Be accurate and pay attention to detail, even when under pressure
Good numeracy and computer skills
Strong leadership skills and previous managerial experience are essential, as you will be managing a large till team
Proactive in driving and motivating a team to produce results
Demonstrate an enthusiastic and self-motivated approach.

What We Offer

· Competitive salary

· Generous staff discount

· Training and development opportunities

· A friendly, supportive working environment where your skills and knowledge are valued

 

Please visit bluediamond.gg to find out more about us.