Senior Till and Customer Service Assistant Grosvenor

Senior Till and Customer Service Assistant Grosvenor

38 Hours per week, full-time, including alternate weekend working 

We pride ourselves on excellent customer service and on delivering an exceptional retail experience. As the ideal candidate, you will be impeccably presented, professional, and friendly, with a genuine interest in customer service, as well as a keen eye for detail. Our customers are our main priority, so you will be passionate about customer service, polite and outgoing, and someone who would always put our customers first.

Skills & Personal Qualities Required

• Excellent communication skills
• Be polite, confident and friendly
• Be able to remain patient, calm and polite in difficult situations
• Understand and able to prioritise the needs of customers
• Positive body language
• Excellent problem-solving skills
• Be flexible and be able to think strategically
• Be able to follow and ensure your team follow instruction
• Be accurate and pay attention to detail, even when under pressure
• Good numeracy and computer skills
• Strong leadership skills and previous managerial experience are essential, as you will be managing a large till team
• Proactive in driving and motivating a team to produce results
• Demonstrate an enthusiastic and self-motivated approach

Job Overview

The Till & Customer Service Supervisor will ensure the till team provide excellent customer service along with impeccable levels of accuracy. You will carry out effective analysis of transactional reports and take responsibility for ensuring that company policies and procedures are being adhered to by the till team. You will implement solutions to problems as they arise and seek advice when required.

Key accountabilities/primary responsibilities

• Financial Analysis
• Daily, weekly and monthly reports must be analysed and actioned promptly, resolving any discrepancies – duties include:
• Responsible for cash and banking reconciliation
• Refund analysis
• Manage system price accuracy
• Analyse and interpret system-generated financial reports.

Management Duties

• Recruit, train, and performance manage till and customer service assistants
• Organise weekly rotas, ensuring adequate staffing

Other

• Monitor till hardware and report any faults
• Monitor security and ensure vigilance to reduce theft
• Ensure data protection and consumer legislation policies are adhered to
• You may be required during your employment to carry out any other duties which are reasonable and within your capabilities to meet the needs of the business

As well as a rewarding career with potential for career development, you can expect a competitive salary, attractive staff discount and paid holidays.

Blue Diamond Group is the 2nd largest Garden Centre Group, with 51 centres throughout the UK and in the Channel Islands, and we are continuously growing. Our centres are widely regarded as some of the best in the country, and we have won many retail and restaurant awards. Our extensive refurbishment programme ensures that our centres and restaurants offer style and innovation in an aspirational environment which encourages loyalty and satisfaction from our customers. We invite you to look at our website and view pictures and videos of recent developments, such as East Bridgford and Redfield’s.

If you like the sound of a fantastic, fast-growing company with a great heritage and want to make a positive contribution to a business which, in return, helps all employees to maximise their full potential, then we would like to hear from you!