Website

Yes, you can shop online at our online garden centre, with free home delivery when you spend £100 or more! Your orders are fulfilled by our local centres, if you are in proximity of one of them, or by our national distribution hub. Our website works by entering your postcode so you can check which items are available for you to order.

Depending on your location, our items are either delivered by our local garden centres in their own delivery vehicles or from a national distribution centre, via a national courier. Sometimes, depending on stock availability, your orders are split between a garden centre and a distribution centre so there may be a delay in parts of your order getting to you. The routing of your items is explained to you in your confirmation email and at the basket on the online checkout. For garden centre direct deliveries, where an item has been ordered directly in store, you will need to check with your local centre to obtain this information.

Unfortunately, once your order has been placed, we can't change it. If you need to make any changes to an online order, please check your order confirmation to confirm whether it is being fulfilled from one of our garden centres or our online store. If one of our garden centres, please contact the relevant centre. If it is due to be delivered from our online store, then please contact customer services via info@bluediamond.gg or 0800 368 8682. We can then discuss any amends needed or refund the whole order and you can make a replacement order through the website.

Our online delivery service is free when you spend £100 or more. The charge is £9.99 for orders under £100. There may be additional charges added if you are having heavy items delivered. The website will show this to you during the checkout process. Instore delivery charges will vary by garden centre as this is measured on the radius around the postcode in which you live.

We only deliver in England, Scotland and Wales. Overseas, Islands and Highlands are excluded. If your postcode is not being accepted, it will mean that we do not deliver to your area. We are aware that some older devices, such as old iPads and out-of-date browsers may not allow you to enter your postcode. Please try another device or newer web browser in this instance. If the issue persists, you reach out using the 'send feedback', through this link.

When placing your order on the website for items that are available, tick the 'personal shopper' tick box at the checkout page and type in details of the extra items you would like to add. If none of the items you would like to order are on our website please call your local garden centre to discuss this.