Senior Till Operator- Weybridge Garden Centre

Weybridge Garden Centre is looking for a motivated and experienced Senior Till Operator to support our Tills & Customer Service Manager and ensure every customer enjoys an exceptional experience.

This is a key operational role combining hands-on till work with team support, helping to maintain high standards of customer service and operational efficiency. You will act as second-in-command, supporting and mentoring the till team while ensuring smooth day-to-day operations.

Position: Senior Till Operator
Location: Weybridge Garden Centre
Hours: Part-time, 30 hours per week | Alternate weekend working required
Salary: Competitive

Why Join Us?

Weybridge Garden Centre is proud to be part of the Blue Diamond Group, the UK’s largest garden centre group by turnover, growing from £187 million in 2019 to over £400 million in 2025. With 53 centres across the UK and Channel Islands, we are continually evolving and expanding — and we want you to grow with us.

Our target demographic is AB1 customers, and we attract this calibre of customer by delivering inspirational retailing with a clear point of difference — style, emotion, and innovation for the home and garden — alongside exceptional customer service.

Led by Managing Director Alan Roper since 1999, the Group prides itself on excellent staff retention and empowering colleagues to build rewarding, long-term careers.

About the Role:

As Senior Till Operator, you will support the Tills & Customer Service Manager in overseeing the till and service desk operations. You will assist in team leadership, mentor junior colleagues, and ensure every customer receives a seamless and positive experience. You will also handle transactions and help maintain operational efficiency and compliance.

Key Responsibilities:

Customer Service & Team Support

• Deliver friendly, professional, and efficient service to all customers.
• Handle customer queries, concerns, and refunds in line with company procedures.
• Support coaching and mentoring of junior till operators to maintain high service standards.
• Monitor customer interactions and help implement improvements to enhance the shopping experience.

Operational & Team Support

• Assist the Tills & Customer Service Manager with staffing, scheduling, and rota management.
• Step in to manage the till team during the manager’s absence or busy periods.
• Help oversee holiday planning, seasonal recruitment, and team onboarding.
• Support management of staff performance, absence, and adherence to company policies.

Financial & Compliance Duties

• Accurately process cash, card, and other payment methods.
• Assist with cash handling, banking, and reconciliation processes.
• Maintain vigilance around theft prevention, compliance, and security standards.
• Ensure the till and service desk area is clean, organised, and welcoming.

About You:

• Professional, approachable, and well-presented.
• Passionate about delivering excellent customer service.
• Reliable, organised, and attentive to detail.
• Confident supporting and mentoring a team.
• Previous retail or garden centre experience, particularly in tills or supervisory roles, is highly desirable.

What We Offer:

• Competitive salary.
• Generous staff discount.
• Paid holidays.
• Opportunities to develop your skills and progress into management roles.
• The chance to be a key part of a customer-focused, high-performing team at Weybridge Garden Centre