Senior Till & Customer Service Assistant- Barton Grange Garden Centre

Senior Till & Customer Service Assistant
An exciting opportunity has arisen at Barton Grange Garden Centre, one of the UK’s leading destination garden centres and part of the Blue Diamond Group.

Do you enjoy leading by example, thrive in a fast-paced retail environment, and take pride in delivering outstanding customer service? If so, we’d love to hear from you.

Position: Senior Till & Customer Service Assistant
Location: Barton Grange Garden Centre – part of the Blue Diamond Group
Hours: 2 days per week, and alternate weekend working (hours to be discussed)
Salary: Competitive, depending on experience

Why Join Us?

Barton Grange is part of the Blue Diamond Group, one of the UK’s largest and most successful garden centre groups, with 52 centres across the UK and Channel Islands.

Blue Diamond has grown from £187 million turnover in 2019 to over £400 million in 2025, offering long-term stability, excellent staff retention, and genuine career development opportunities.

We are proud of our reputation for quality, innovation, and exceptional customer service — and our front-of-house team plays a vital role in delivering this every day.

The Role

We are looking for a professional, friendly, and motivated Senior Till & Customer Service Assistant to support the smooth and accurate running of our tills and customer service desk.

Working 2 days per week on a rota basis, including alternate weekends, you will help support the Till & Customer Service Manager and step into supervisory responsibilities when required — while remaining hands-on and customer-focused.

This is an ideal opportunity for someone who enjoys responsibility, teamwork, and delivering high standards in a busy retail environment.

Key Responsibilities

Customer Service & Team Leadership

• Support the Till & Customer Service Manager in delivering outstanding customer service

• Lead by example at the tills, ensuring a warm and professional customer experience

• Handle customer queries and complaints confidently and empathetically

• Assist with coaching and guiding team members

Operational & Financial Support

• Ensure accurate till operation, cash handling, and refund processing

• Support cash reconciliation and investigate discrepancies where required

• Monitor till equipment and report faults promptly

• Maintain high retail, security, and compliance standards

General Duties

• Maintain a clean, organised, and efficient front-of-house environment

• Support staffing needs during peak trading periods

• Carry out additional reasonable duties to support the business

About You

You will ideally have previous retail till experience, with senior or supervisory responsibilities, and a genuine passion for customer service.

Essential skills and qualities:

• Friendly, professional, and well-presented

• Strong communication and leadership skills

• Excellent attention to detail and accuracy

• Confident handling customer issues

• Reliable, punctual, and flexible to work alternate weekends

What We Offer

• Competitive salary

• Attractive staff discount

• Paid holidays

• Free on-site parking

• No evening or late-night shifts

• A supportive and welcoming team

• Career development opportunities within the Blue Diamond Group

To find out more about Blue Diamond, please visit bluediamond.gg.