Senior Till & Customer Service Assistant (Supervisor) – Busy Bee Garden Centre

Senior Till & Customer Service Assistant (Supervisor) – Busy Bee Garden Centre

An exciting opportunity has arisen at Busy Bee Garden Centre, the Isle of Wight’s largest garden centre.

Do you enjoy leading by example, thrive in a fast-paced retail environment, and take pride in delivering outstanding customer service? If so, we’d love to hear from you!

Position: Senior Till & Customer Service Assistant (Supervisor)

Location: Busy Bee Garden Centre, Isle of Wight – part of the Blue Diamond Group

Hours: Full-time – 42.5 hours per week, including alternate weekend working

Salary: Competitive, depending on experience

Why Join Us?

Busy Bee Garden Centre has recently joined the Blue Diamond Group, one of the UK’s largest and most successful garden centre groups, with 52 centres across the UK and Channel Islands.

As we welcome Busy Bee into the Blue Diamond family, we are committed to maintaining its heritage and values, while continuing to invest in quality, innovation, and exceptional customer service.

Blue Diamond has grown from £187 million turnover in 2019 to over £400 million in 2025, offering long-term stability, excellent staff retention, and genuine career development opportunities.

Managing Director Alan Roper says:
“Busy Bee is a much-loved garden centre at the heart of its community. We are committed to building on its strengths and creating even more choice and inspiration for customers.”

The Role:

We are looking for a professional, friendly, and motivated Senior Till & Customer Service Assistant (Supervisor) to support the smooth and accurate running of our tills and customer service desk.

You will play a key role in leading the till team, supporting the Till & Customer Service Manager, and stepping into their duties when required — while remaining hands-on with customers.

This is a varied role ideal for someone who enjoys responsibility, teamwork, and delivering high standards in a busy retail environment.

Key Responsibilities

Customer Service & Team Leadership

• Support the Till & Customer Service Manager in delivering outstanding customer service

• Lead by example at the tills, ensuring a warm and professional customer experience

• Handle customer queries and complaints confidently and empathetically

• Assist with training and coaching staff to maintain high service standards

Operational & Financial Support

• Ensure accurate till operation, cash handling, and refund processing

• Support cash reconciliation, banking, and investigation of discrepancies

• Monitor till equipment and report faults promptly

• Maintain high retail, security, and compliance standards around tills and customer service areas

Management & Planning Support

• Assist with staff rotas, holiday planning, and peak trading cover

• Support staffing decisions using trading pattern reports

• Assist with day-to-day people matters, including sickness, lateness, and performance

General Duties

• Maintain a clean, organised, and efficient front-of-house environment

• Carry out additional reasonable duties to support the needs of the business

About You:

You will ideally have previous retail till experience, with supervisory or senior responsibilities, and a genuine passion for customer service.

Essential skills and qualities:

• Friendly, professional, and well-presented

• Strong communication and leadership skills

• Excellent attention to detail and accuracy

• Confident handling customer issues

• Reliable, punctual, and flexible to work alternate weekends

What We Offer:

• Competitive salary

• Attractive staff discount

• Paid holidays

• Free on-site parking

• No evening or late-night shifts

• A supportive and welcoming team

• Career development opportunities within the Blue Diamond Group

To find out more about Blue Diamond, please visit bluediamond.gg.