Senior Till & Customer Service Assistant Worlds End

Position: Senior Till & Customer Service Assistant

Location: Worlds End Garden Centre, part of the Blue Diamond Group.

Hours: Full-time, 42.5 hours per week, including alternate weekends.

Salary: Competitive, depending on experience.

 

Senior Till & Customer Service Assistant - situated at Worlds End Garden Centre.

An opportunity has recently arisen at our Grosvenor Garden Centre. 

Do you thrive in a vibrant retail environment and love delivering exceptional customer service? If so, we want YOU to be part of our dynamic team!

Why Join Us?
At Worlds End Garden Centre, we’re more than just a garden centre — we’re a community of gardening enthusiasts dedicated to excellence, innovation, and providing our customers with an unforgettable shopping experience.

Worlds End Garden Centre is also part of the Blue Diamond Group, the UK's largest Garden Centre Group in terms of turnover, having grown from a turnover of £187 million in 2019 to a turnover of over £400 million in 2025.

With 52 centres across the UK and Channel Islands, we are constantly evolving and expanding, and we want YOU to grow with us!

Our target demographic is AB1 customers, and we attract this caliber of customers by offering inspirational retailing with a point of difference: style, emotion, and innovation for the home and garden, whilst providing exceptional customer service.

Our Managing Director, Alan Roper, has headed up the Group since 1999, and we pride ourselves on our exceptional staff retention and in empowering our staff to reach their full potential and enjoy a rewarding career.

The Role

We pride ourselves on excellent customer service and on delivering an exceptional retail experience. As the ideal candidate, you will be impeccably presented, professional, and friendly, with a genuine interest in customer service, as well as a keen eye for detail. Our customers are our main priority, so you will be passionate about customer service, polite and outgoing, and someone who would always put our customers first.

The Senior Till & Customer Service Assistant will ensure the till team provides excellent customer service along with impeccable levels of accuracy. You will carry out effective analysis of transactional reports and take responsibility for ensuring that company policies and procedures are being adhered to by the till team. You will implement solutions to problems as they arise and seek advice when required.

Your responsibilities will include, but are not limited to:

• Financial Analysis
• Recruit, train, and performance manage till and customer service assistants
• Organise weekly rotas, ensuring adequate staffing
• Monitor till hardware and report any faults
• Monitor security and ensure vigilance to reduce theft
• Ensure data protection and consumer legislation policies are adhered to
• You may be required during your employment to carry out any other duties which are reasonable and within your capabilities to meet the needs of the business
• Daily, weekly, and monthly reports must be analysed and actioned promptly, resolving any discrepancies 
• Responsible for cash and banking reconciliation
• Refund analysis
• Manage system price accuracy
• Analyse and interpret system-generated financial reports

The Ideal Candidate

The ideal candidate will:

• Be polite, confident, and friendly
• Have excellent customer service skills
• Be able to remain patient, calm, and polite in difficult situations
• Understand and be able to prioritise the needs of customers
• Positive body language
• Have excellent problem-solving skills
• Be flexible and be able to think strategically
• Be able to follow and ensure your team follows instructions
• Be accurate and pay attention to detail, even when under pressure
• Good numeracy and computer skills
• Strong leadership skills and previous managerial experience are essential, as you will be managing a large till team
• Proactive in driving and motivating a team to produce results
• Demonstrate an enthusiastic and self-motivated approach

What We Offer

· Competitive salary

· Generous staff discount

· Training and development opportunities

· A friendly, supportive working environment where your skills and knowledge are valued

 

Please visit bluediamond.gg to find out more about us.