Senior Till & Customer Service Assistant

Till & Customer Service - 42.5 hours per week, full-time position, including alternate weekend working

We are excited to announce that World’s End Garden Centre in Aylesbury has recently been acquired by Blue Diamond, opening some fantastic opportunities to join our team. As we integrate the garden centre into the Blue Diamond family, we are committed to restoring World’s End to its former glory as a must-visit destination while continuing to provide the high-quality service our customers expect. The transformation will create an aspirational retail and dining destination.

Senior Till and Customer Service Assistant (Till and Customer Service Supervisor)

We are seeking a Senior Till and Customer Service Assistant (Supervisor) who is passionate about supporting exceptional customer experiences.

The ideal candidate will be professional, well-presented, and friendly, with a genuine interest in customer service and a keen eye for detail. You should have strong communication skills and be able to motivate a team while ensuring customer needs are prioritised.

Job Overview

 

As the Senior Till and Customer Service Assistant (Supervisor), you will play a vital role in ensuring our till team delivers an outstanding customer experience while maintaining high levels of accuracy. You will be responsible for covering the Till and Customer Service Manager's duties in their absence, supporting them during peak times, and directly serving customers at the tills. This dynamic role requires strong leadership, and organisational skills, to assist in creating a positive and efficient environment for both customers and staff.

Key Responsibilities

Financial Support

• Assist in the analysis of daily, weekly, and monthly transactional reports.
• Help resolve discrepancies and support cash and banking reconciliation processes.

Customer Service

• Support the till manager in ensuring the till team delivers exceptional customer service.
• Assist in handling customer queries and complaints with professionalism and empathy.
• Monitor and improve customer interaction processes at the tills.
• Support in the training of staff to maintain high service standards.

Management Support

• Assist in organising weekly staff rotas to ensure adequate coverage.
• Support the use of trading pattern reports to align staffing levels with peak trading times while maintaining sufficient cover for breaks and holidays.
• Help address HR issues such as sickness, lateness, and performance, and assist in planning for seasonal recruitment.
• Aid in holiday planning to ensure adequate staffing levels.

Operational Responsibilities

• Assist in monitoring till hardware and report any faults.
• Support in ensuring vigilance to reduce theft and maintain security standards.
• Help ensure compliance with data protection and consumer legislation policies.
• Assist in maintaining a clean and organised work environment
• Assist in ensuring retail standards are exceptional in all areas around the tills and customer service desk

Till Operator Responsibilities:

When not assisting the Till Manager or covering their duties, the Senior Till and Customer Service Assistant (Supervisor) will focus on processing customer transactions.

• Operate the tills accurately and efficiently
• Accurately handle cash, credit cards and other payment methods
• Follow all cash handling and security procedures
• Process refunds
• Offer excellent customer service when processing transactions

Other Duties

• Perform additional reasonable duties as required to meet the needs of the business.

As well as a rewarding career with potential for career development, you can expect a competitive salary, attractive staff discount, and paid holidays.

Blue Diamond Group, one of the UK's largest garden centre groups with 50 centres across the UK and Channel Islands, is proud to welcome World’s End into our portfolio. Managing Director Alan Roper shared, “World’s End was once a busy independent garden centre, but in recent years, sales have declined significantly. Blue Diamond is committed to restoring it to its former glory as a must-visit garden centre destination.”